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Editing the customer number

You want to edit the customer number via the HsM web portal.

Notice: Editing a customer number is only possible when the customer is not externally managed.

  1. Open the HsM web portal.
  2. Click on the search, search for your reseller and select it.

    Search_06-02-2026
  3. At the reseller, click "Reseller" > "Sub-customers".

    Reseller_sub_customers_06-02-2026
  4. Select the customer from the list.
  5. Click on "Sub-customer properties" on the right.

    sub_customers__sub_customer_properties.06-02-2026
  6. You can change the customer number via the input field called "Customer number".
  7. After the change click on "Save" to save changes.