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Login error

You would like to log into the Hagleitner360 app or HsM web portal, but you get an error message instead.

Potential solutions

  • Check the error message:
    1. Error: "Different identity provider"

      Login_different_identity_provider_13-10-2025Login_different_identity_provider_13-10-2025 
      1. This error means that you are trying to log in with an account that has been registered to the Hagleitner360 app/HsM web portal via Google or Apple. In this case, use the Google or Apple button to log in.

        Login_Google_Apple_button_13-10-2025Login_Google_Apple_button_13-10-2025
    2. Error: "Incorrect email address and/or password"

      Login_incorrect_email_password_13-10-2025Login_wrong_email_password_13-10-2025 
      1. Make sure you use the right email address and password.
      2. If you no longer remember your password, you can change it with "Reset password".

If you have difficulties resetting your password, click here.