No Bluetooth connection to any HsM device

Potential solutions

• Check if you see the devices at the customer number in the device list.
  • If yes, check the following on your smartphone:
    • Check if Bluetooth is active on your smartphone.
    • Check if the permission for the Hagleitner360 app to use Bluetooth is set to "Allow".

• • • Check if location is active on your smartphone.
    • Check if the permission for the Hagleitner360 app to use location is set to "Always allow".
    • Try to force stop the Hagleitner360 app.
    • Try to restart your smartphone.
  • If not, try to scan the QR code of one of the devices and register it at the customer number if necessary.
• If this article does not help send a ticket to the digital products support team.